Negotiation and Conflict (1 º Sem 2018/2019)
GRH (Gestão de Recursos Humanos)
Program
Conflict in organizations: an inescapable reality:
- The structure of conflict (interpersonal and intergroup);
- Conflict and corporate reputation.
The negotiation process: basic concepts, advantages and disadvantages:
- Negotiation strategies for different contexts;
- Negotiation structure (interpersonal and intergroup);
- Power differences and asymmetric tactics;
- Mediation and arbitration;
- Different cultural contexts.
Additional topics:
- Perceptions, cognitions, emotional intelligence and body language;
- Ethics in conflict management and negotiation.
- The structure of conflict (interpersonal and intergroup);
- Conflict and corporate reputation.
The negotiation process: basic concepts, advantages and disadvantages:
- Negotiation strategies for different contexts;
- Negotiation structure (interpersonal and intergroup);
- Power differences and asymmetric tactics;
- Mediation and arbitration;
- Different cultural contexts.
Additional topics:
- Perceptions, cognitions, emotional intelligence and body language;
- Ethics in conflict management and negotiation.