{"id":180,"date":"2023-01-22T16:05:40","date_gmt":"2023-01-22T16:05:40","guid":{"rendered":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/?page_id=180"},"modified":"2025-09-09T15:16:52","modified_gmt":"2025-09-09T15:16:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/information\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h3 class=\"wp-block-heading has-iseg-red-color has-text-color\"><strong>Searching, locating and using information<\/strong><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1800\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Can I access databases from home?<\/h5><div id=\"ac-1800\" class=\"c-accordion__content\">\n<p>Yes, you can remotely access the electronic resources subscribed to by ISEG.&nbsp;<\/p>\n\n\n\n<p>However, not all databases can be consulted via the internet. Bloomberg bases, EIKON | DATASTREAM, can only be consulted from equipment installed at ISEG.&nbsp;<\/p>\n\n\n\n<p>To access the Databases outside ISEG, you must configure the proxy in your internet browser. Data to configure the proxy:<\/p>\n\n\n\n<p>proxy server: proxy.iseg.ulisboa.pt&nbsp;&nbsp;<\/p>\n\n\n\n<p>port: 3128&nbsp;<\/p>\n\n\n\n<p>For more information, see the manual on the publications page (<a rel=\"noreferrer noopener\" href=\"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/aquila\/unidade\/CIISEG\/publicacoes\/manuais,-mapas-e-minutas\/?_request_checksum_=7ed95fef24bed70d35fee07d2909b080118a5245\" target=\"_blank\">\/aquila\/unit\/CIISEG\/publications\/manuals,-maps-and-minutes<\/a>) of the DSI. When accessing the internet, you must enter your username and password.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1801\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I search for books?<\/h5><div id=\"ac-1801\" class=\"c-accordion__content\">\n<p>1. Access the bibliographic catalog \u2013&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author, subjects and others;<\/p>\n\n\n\n<p>3. In the left sidebar, in the \u201cRefine search\u201d menu, select the \u201cDocument type\u201d tab, select the \u201cBook\u201d option.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1802\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I search magazines?<\/h5><div id=\"ac-1802\" class=\"c-accordion__content\">\n<p>1. Access the bibliographic catalog \u2013&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author, subjects and others;<\/p>\n\n\n\n<p>3. In the left sidebar, in the \u201cRefine search\u201d menu, select the \u201cPeriodical publication\u201d tab;<\/p>\n\n\n\n<p>4. In the selected record, check that the option \u201cOnline resources\u201d is visible, allowing you to access the publication in electronic format.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1803\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I search for master&#039;s theses and doctoral theses?<\/h5><div id=\"ac-1803\" class=\"c-accordion__content\">\n<p>1. Access the bibliographic catalog \u2013&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author, subjects and others;<\/p>\n\n\n\n<p>3. In the left sidebar, in the \u201cRefine search\u201d menu, select the \u201cType of document\u201d tab, select the options \u201cMaster&#039;s dissertation\u201d or \u201cDoctoral thesis\u201d;<\/p>\n\n\n\n<p>4. In the selected record, check that the option \u201cOnline resources\u201d is displayed, which allows you to access the document in electronic format.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1804\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I refine my search results?<\/h5><div id=\"ac-1804\" class=\"c-accordion__content\">\n<p><strong>Comprehensive search:<\/strong><\/p>\n\n\n\n<p>The catalog presents two refinement options according to the type of search intended.<\/p>\n\n\n\n<p>1. Access the bibliographic catalog \u2013&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author or subject;<\/p>\n\n\n\n<p>3. In the left sidebar, in the \u201cRefine search\u201d menu, select the options you want.<\/p>\n\n\n\n<p><strong>Specific search:<\/strong><\/p>\n\n\n\n<p>1. Select \u201cAdvanced Search\u201d which allows you to:<\/p>\n\n\n\n<p>\u2022 combine multiple search terms using Boolean operators (AND, OR, NOT);<\/p>\n\n\n\n<p>\u2022 filter results by:<\/p>\n\n\n\n<p>1. type of document;<\/p>\n\n\n\n<p>2. location and availability;<\/p>\n\n\n\n<p>3. language;<\/p>\n\n\n\n<p>4. chronological limit (publication date range).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1805\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I create thematic lists of publications through the bibliographic catalogue?<\/h5><div id=\"ac-1805\" class=\"c-accordion__content\">\n<p>Creating thematic lists allows you to store sets of bibliographic records by area of interest\/theme in your personal space. To create a list:<\/p>\n\n\n\n<p>1. Access the bibliographic catalog at&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Select the \u201cAuthentication\u201d option to access the personal space by inserting your ISEG credentials (\u2026.@iseg.ulisboa.pt);<\/p>\n\n\n\n<p>3. Carry out the desired search;<\/p>\n\n\n\n<p>4. Select the records you want to add to the list;<\/p>\n\n\n\n<p>5. In the field \u201cMy lists\u201d, select the option \u201cNew list\u201d;<\/p>\n\n\n\n<p>6. Assign a name to the new list and finish with the \u201cSave\u201d option.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1806\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I find recommended bibliography for courses?<\/h5><div id=\"ac-1806\" class=\"c-accordion__content\">\n<p>1. Access the bibliographic catalog \u2013&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author or subject;<\/p>\n\n\n\n<p>3. In the left sidebar, in the \u201cRefine search\u201d menu, select \u201cDidactic library book\u201d;<\/p>\n\n\n\n<p>4. Select the desired title(s) to obtain the location;<\/p>\n\n\n\n<p>5. In the \u201cExemplars\u201d table, in the \u201cType of document\u201d tab, you will find the information \u201cDidactic library book\u201d.<\/p>\n\n\n\n<p>The didactic library books belong to the bibliography recommended by the professors and have a shorter borrowing time.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1807\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What is the US Library of Congress Classification Plan?<\/h5><div id=\"ac-1807\" class=\"c-accordion__content\">\n<p>All publications displayed in open access are classified according to the Classification Plan of the US Library of Congress.&nbsp;<\/p>\n\n\n\n<p>This plan is alphanumeric from A to Z and has the particularity of synthesizing within each of the subjects, first the Reference and General Works, Congresses and Collective Works. It then summarizes the so-called Text Books (Theories), followed by the applications of the referred subjects.&nbsp;<\/p>\n\n\n\n<p>In the particular case of the ISEG Library, being the main collection of works in the areas of Economics, Finance, Management and related Social Sciences, almost all of the collection is classified as Class H \u2013 Social Sciences. A summary of the classification of this class (class H) is presented below.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>H1-H99<\/td><td>Social Sciences (General)<\/td><td>2nd floor<\/td><\/tr><tr><td>HA1-HA4737<\/td><td>Social Statistics (General)<\/td><td>2nd floor<\/td><\/tr><tr><td>HB1\u2013HB3840<\/td><td>Economics - Economic Theory<\/td><td>2nd floor<\/td><\/tr><tr><td>HC10-HC1085<\/td><td>Economic History and Conditions (General)<\/td><td>2nd floor<\/td><\/tr><tr><td>HD28- HD9999<\/td><td>Economic History and Conditions-Sectors<\/td><td>2nd floor<\/td><\/tr><tr><td>HE1-HE9900<\/td><td>Transport and Communications<\/td><td>2nd floor<\/td><\/tr><tr><td>HF1- HF6182<\/td><td>Business<\/td><td>2nd floor<\/td><\/tr><tr><td>HG1- HG9999<\/td><td>finance<\/td><td>2nd floor<\/td><\/tr><tr><td>HJ9- HJ9995<\/td><td>Public finances<\/td><td>3rd floor<\/td><\/tr><tr><td>HM1- HM299<\/td><td>Sociology<\/td><td>3rd floor<\/td><\/tr><tr><td>HN1-HN991<\/td><td>Social History, Social Conditions<\/td><td>3rd floor<\/td><\/tr><tr><td>HQ1-HQ2044<\/td><td>Family, Marriage, Women<\/td><td>3rd floor<\/td><\/tr><tr><td>HS1-HS3369<\/td><td>Associations, Societies<\/td><td>3rd floor<\/td><\/tr><tr><td>HT51-HT1595<\/td><td>Communities, Social Classes, Races<\/td><td>3rd floor<\/td><\/tr><tr><td>HV1- HV9960<\/td><td>Social Work, Social Pathology<\/td><td>3rd floor<\/td><\/tr><tr><td>HX1-HX970.7<\/td><td>Socialism, Communism, Anarchism<\/td><td>3rd floor<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1808\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Does the bibliographic catalog indicate the location of the publication I want?<\/h5><div id=\"ac-1808\" class=\"c-accordion__content\">\n<p>Yes. After carrying out the search, access the list of results and click on the desired record. The \u201cCopy Copies\u201d table provides information on the number of copies, location, quota (label on the spine of the documents) and publication status.<\/p>\n\n\n\n<p>The quota is an alphanumeric code, consisting of numbers and letters that allows you to locate the book on the shelf.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-1809\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How to locate the work on the shelf?<\/h5><div id=\"ac-1809\" class=\"c-accordion__content\">\n<p>The dimension of the works reflects the subject dealt with in the same and the respective color label on the spine:<\/p>\n\n\n\n<p>The shelves are organized in alphanumeric order, starting with A (2nd floor) and ending with Z (3rd floor).<\/p>\n\n\n\n<p>Example:<\/p>\n\n\n\n<p>For works located in \u201cInstituto Superior de Economia e Gest\u00e3o ISEG (iseg)\u201d<\/p>\n\n\n\n<p>Quota: HB171.5.K56 1976<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>HB171.5.<\/strong><\/td><td>Subject<\/td><\/tr><tr><td><strong>K56<\/strong><\/td><td>Author<\/td><\/tr><tr><td><strong>1976<\/strong><\/td><td>Date<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><br>First, locate the floor with the letters HB (floor 2). Once the area has been identified, the work is located on the shelf.<\/p>\n\n\n\n<p>At the top of each shelf is a plate with the extreme dimensions (first and last) of that shelf. Once the shelf is identified, just follow the numbering of the subject and author and date. The order is alphabetical and the numbering is ascending.<\/p>\n\n\n\n<p>When dimension is more complex: HC260.S9.E36 1976<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>HC260.S9<\/strong><\/td><td>Subject<\/td><\/tr><tr><td><strong>E36<\/strong><\/td><td>Author<\/td><\/tr><tr><td><strong>1976<\/strong><\/td><td>Date<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>The procedure is equivalent, the HC is located then, inside the HC the number 260, and then the S9.<\/p>\n\n\n\n<p>For works located at \u201cInstituto Superior de Economia e Gest\u00e3o ISEG-Deposito\u201d, request the work from library staff.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18010\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I identify publications that are in Deposit?<\/h5><div id=\"ac-18010\" class=\"c-accordion__content\">\n<p>The documents that are in deposit are identified in the search in the \u201cExemplars\u201d table, in the \u201cLocation\u201d tab.<\/p>\n\n\n\n<p>Example: ISEG-Deposito<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18011\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What does it mean when a publication has a status of Reserved?<\/h5><div id=\"ac-18011\" class=\"c-accordion__content\">\n<p>It means that the publication cannot be requested, that is, it will only be possible to consult it in the library&#039;s reading rooms. Such as:&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u2022 reference publications (dictionaries, encyclopedias, atlases, repertoires);<\/p>\n\n\n\n<p>\u2022 publications that make up the special and reserved funds;<\/p>\n\n\n\n<p>\u2022 periodical publications;<\/p>\n\n\n\n<p>\u2022 publications that are rare or considered difficult to acquire;<\/p>\n\n\n\n<p>\u2022 publications that are in poor condition.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18012\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Do I need a login and password to search the library catalog?<\/h5><div id=\"ac-18012\" class=\"c-accordion__content\">\n<p>No registration is required to search the bibliographic catalogue. To perform a search, go to&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-iseg-red-color has-text-color\">Order, Book, Renew and Return<\/h3>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18013\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How to order a book<\/h5><div id=\"ac-18013\" class=\"c-accordion__content\">\n<p> Search the bibliographic catalog available at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Locate the book on the shelves;<\/p>\n\n\n\n<p>3. Remove the book and go to a library employee, who will borrow it and indicate the return date.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18014\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How do I know if a book is available for requisition?<\/h5><div id=\"ac-18014\" class=\"c-accordion__content\">\n<p>1. In the bibliographic catalog available at&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>;<\/p>\n\n\n\n<p>2. Search by title, author or subject to confirm the existence of the book in the library;<\/p>\n\n\n\n<p>3. In the list of results, check the Availability field (if there are copies available for loan).<\/p>\n\n\n\n<p>If it shows a return date, it means that the book is not available since it is requested by the indicated date.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18015\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I book a work?<\/h5><div id=\"ac-18015\" class=\"c-accordion__content\">\n<p>\u2022 In the bibliographic catalog available at \u2013&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>:<\/p>\n\n\n\n<p>1st access your personal account in the \u201cAuthentication\u201d option (upper right corner);<\/p>\n\n\n\n<p>2nd select the \u201cAuthentication\u201d option to access the personal space by inserting the ISEG credentials (\u2026.@iseg.ulisboa.pt);&nbsp;<\/p>\n\n\n\n<p>3rd carry out the search for the intended publication;&nbsp;<\/p>\n\n\n\n<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4th check the option \u201cbook\u201d and confirm the reservation;&nbsp;<\/p>\n\n\n\n<p>\u2022 At library service counters;<\/p>\n\n\n\n<p>\u2022 By email (biblioteca@iseg.ulisboa.pt).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18016\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I cancel a reservation?<\/h5><div id=\"ac-18016\" class=\"c-accordion__content\">\n<p>\u2022 In the bibliographic catalog available at&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>:&nbsp;<\/p>\n\n\n\n<p>1\u00ba select the \u201cAuthentication\u201d option (upper right corner) to access the personal space by inserting the ISEG credentials (\u2026.@iseg.ulisboa.pt);<\/p>\n\n\n\n<p>2nd select the \u201cMy summary\u201d tab and access the \u201cReservations\u201d option;<\/p>\n\n\n\n<p>3rd click on \u201cCancel\u201d (button in red);<\/p>\n\n\n\n<p>\u2022 At library service counters;<\/p>\n\n\n\n<p>\u2022 By email (<a rel=\"noreferrer noopener\" href=\"mailto:biblioteca@iseg.ulisboa.pt\" target=\"_blank\">biblioteca@iseg.ulisboa.pt<\/a>).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18017\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I check the reservations made?<\/h5><div id=\"ac-18017\" class=\"c-accordion__content\">\n<p>\u2022 In the bibliographic catalog available at&nbsp;<a href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>:&nbsp;<\/p>\n\n\n\n<p>1\u00ba select the \u201cAuthentication\u201d option (upper right corner) to access the personal space by inserting the ISEG credentials (\u2026.@iseg.ulisboa.pt);<\/p>\n\n\n\n<p>2nd select the \u201cMy summary\u201d tab and access the \u201cReservations\u201d option.<\/p>\n\n\n\n<p>\u2022 At library service desks<\/p>\n\n\n\n<p>By email (<a href=\"mailto:biblioteca@iseg.ulisboa.pt\" target=\"_blank\" rel=\"noreferrer noopener\">biblioteca@iseg.ulisboa.pt<\/a>)<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18018\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I renew the books I have ordered?<\/h5><div id=\"ac-18018\" class=\"c-accordion__content\">\n<p>\u2022 In the bibliographic catalog available at https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/:&nbsp;<\/p>\n\n\n\n<p>1\u00ba select the \u201cAuthentication\u201d option (upper right corner) to access the personal space by inserting the ISEG credentials (\u2026.@iseg.ulisboa.pt);<\/p>\n\n\n\n<p>2nd select the \u201cMy summary\u201d tab and access the \u201cBorrowed\u201d option;<\/p>\n\n\n\n<p>3rd select the type of renewal you want: \u201crenew selected\u201d or \u201crenew all\u201d;<\/p>\n\n\n\n<p>\u2022 At library service counters;<\/p>\n\n\n\n<p>\u2022 By email (<a href=\"mailto:biblio3@iseg.ulisboa.pt\" target=\"_blank\" rel=\"noreferrer noopener\">biblio3@iseg.ulisboa.pt<\/a>).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18019\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How do I know if a book I&#039;ve reserved is already available to borrow?<\/h5><div id=\"ac-18019\" class=\"c-accordion__content\">\n<p>In the bibliographic catalog available at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>:&nbsp;&nbsp;<\/p>\n\n\n\n<ul>\n<li>1\u00ba select the \u201cAuthentication\u201d option (upper right corner) to access the personal space by inserting the ISEG credentials (\u2026.@iseg.ulisboa.pt);&nbsp; &nbsp; &nbsp;<\/li>\n\n\n\n<li>2nd select the \u201cMy summary\u201d tab and access the \u201cReservations\u201d option;<\/li>\n\n\n\n<li>3\u00ba consult the information present in the \u201cState\u201d column, which may be:<\/li>\n<\/ul>\n\n\n\n<p>\u201c<strong>Pending<\/strong>\u201d \u2013 means that the reserved publication has not yet been returned;&nbsp;<\/p>\n\n\n\n<p>\u201c<strong>copy reserved<\/strong>\u201d \u2013 the publication is now available.<\/p>\n\n\n\n<p>You also receive an email from the library informing you that the reserved publication is now available and will be kept for two days.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18020\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How can I check the return date of the books I have ordered?<\/h5><div id=\"ac-18020\" class=\"c-accordion__content\">\n<ul>\n<li>In the bibliographic catalog available at&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/\" target=\"_blank\">https:\/\/catalogo-iseg.biblioteca.ulisboa.pt\/<\/a>:<\/li>\n<\/ul>\n\n\n\n<ol>\n<li>select the \u201cAuthentication\u201d option (upper right corner) to access the personal space by inserting your ISEG credentials (\u2026.@iseg.ulisboa.pt);<\/li>\n\n\n\n<li>in the \u201cmy summary\u201d tab, access \u201cLoans\u201d and check the return date of the borrowed copy(s).<\/li>\n<\/ol>\n\n\n\n<ul>\n<li>At library service desks&nbsp;<\/li>\n\n\n\n<li>By email (<a rel=\"noreferrer noopener\" href=\"mailto:biblioteca@iseg.ulisboa.pt\" target=\"_blank\">biblioteca@iseg.ulisboa.pt<\/a>)<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18021\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">If it is not possible to go to the library, how can I return the books within the deadline?<\/h5><div id=\"ac-18021\" class=\"c-accordion__content\">\n<p>If it is impossible to go to the library, the return of books can be carried out by third parties or by sending them by registered mail. In this case, the postmark date is the one considered in the verification of compliance with the return date and possible application of a penalty for delay.<\/p>\n\n\n\n<p>Can I ask a colleague to return the books I ordered?<\/p>\n\n\n\n<p>Yes. Your books may be returned by third parties.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18022\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Having no connection to ISEG, can I borrow books from the library?<\/h5><div id=\"ac-18022\" class=\"c-accordion__content\">\n<p>Yes. To take advantage of the home loan service, you must apply for the External User Card at libraries.<\/p>\n\n\n\n<p>Its issuance is made under the following conditions:<\/p>\n\n\n\n<p>\u2022 payment of an annuity of (euro) \u20ac100;<\/p>\n\n\n\n<p>\u2022 Presentation of Citizen&#039;s Card and proof of address.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18023\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Can I ask a colleague to order books for me?<\/h5><div id=\"ac-18023\" class=\"c-accordion__content\">\n<p>No. The home loan is available to holders of a student card or External User Card, and is personal and non-transferable.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18024\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Can I order books that have a status of Reserved?<\/h5><div id=\"ac-18024\" class=\"c-accordion__content\">\n<p>No. Books with a Reserved status can only be consulted in person at the library.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18025\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Can I reserve a book that is available on the shelf?<\/h5><div id=\"ac-18025\" class=\"c-accordion__content\">\n<p>No. The reservation of a book is only allowed if it is requested by another user. If the copy is available on the shelf, it is necessary to go to the library to request or consult it.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18026\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What are the features of the personal space?<\/h5><div id=\"ac-18026\" class=\"c-accordion__content\">\n<p>Personal space allows:<\/p>\n\n\n\n<p>\u2022 renew loans;<\/p>\n\n\n\n<p>\u2022 make and cancel reservations for publications;&nbsp;<\/p>\n\n\n\n<p>\u2022 Consult:<\/p>\n\n\n\n<p>\u2022 loans and penalties;<\/p>\n\n\n\n<p>\u2022 personal data;<\/p>\n\n\n\n<p>\u2022 search and borrowing history;<\/p>\n\n\n\n<p>\u2022 thematic lists.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18027\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How many books can I borrow from the library and for how long?<\/h5><div id=\"ac-18027\" class=\"c-accordion__content\">\n<p>The duration of the home loan and number of works to be requested simultaneously<\/p>\n\n\n\n<p>is variable according to the type of document and type of reader:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>&nbsp;<\/td><td class=\"has-text-align-center\" data-align=\"center\">number of works<\/td><td class=\"has-text-align-center\" data-align=\"center\">Works from the Didactic Library<\/td><td class=\"has-text-align-center\" data-align=\"center\">Works of the General Bibliography<\/td><td>non-book material<\/td><\/tr><tr><td>Degree Students<\/td><td class=\"has-text-align-center\" data-align=\"center\">2<\/td><td class=\"has-text-align-center\" data-align=\"center\">3 days<\/td><td class=\"has-text-align-center\" data-align=\"center\">8 days<\/td><td>&#8211;<\/td><\/tr><tr><td>Master&#039;s and Postgraduate Students<\/td><td class=\"has-text-align-center\" data-align=\"center\">4<\/td><td class=\"has-text-align-center\" data-align=\"center\">3 days<\/td><td class=\"has-text-align-center\" data-align=\"center\">15 days<\/td><td>&#8211;<\/td><\/tr><tr><td>Professors\/Researchers\/PhD Students<\/td><td class=\"has-text-align-center\" data-align=\"center\">20<\/td><td class=\"has-text-align-center\" data-align=\"center\">8 days<\/td><td class=\"has-text-align-center\" data-align=\"center\">30 days<\/td><td>8 days<\/td><\/tr><tr><td>External Users<\/td><td class=\"has-text-align-center\" data-align=\"center\">2<\/td><td class=\"has-text-align-center\" data-align=\"center\">3 days<\/td><td class=\"has-text-align-center\" data-align=\"center\">8 days<\/td><td>&#8211;<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18028\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">How many times can I renew a book?<\/h5><div id=\"ac-18028\" class=\"c-accordion__content\">\n<p>You have the possibility to carry out up to three (3) consecutive renewals, as long as the copies you have are not reserved by other users or after the return deadline.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18029\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">What kind of publications can I search the catalogue?<\/h5><div id=\"ac-18029\" class=\"c-accordion__content\">\n<p>All publications can be requested for home reading, except for periodicals, reference works, dictionaries and publications from the reserved fund, with on-site loan available.&nbsp; &nbsp;<\/p>\n\n\n\n<p>The audiovisual material can only be requested by ISEG professors.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18030\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">If I return a book after the stipulated period, do I have any penalty?<\/h5><div id=\"ac-18030\" class=\"c-accordion__content\">\n<p>The return of publications after the loan period implies the application of the following penalties:<\/p>\n\n\n\n<p>&nbsp;\u2013 Delays of up to 15 days \u2013 suspension of the right to request publications, while the delay is verified, and payment of a handling fee of \u20ac1.00 per day and for each publication retained.&nbsp;<br>\u2013 From the 16th day of delay \u2013 in addition to the office fee and penalties mentioned above, the reader is subject to the suspension of the right to request publications for three (3) months, counted from the date of return.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h5 id=\"at-18031\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">If I lose or damage a library book, what should I do?<\/h5><div id=\"ac-18031\" class=\"c-accordion__content\">\n<p>Damage to a publication is understood to be tearing, cutting, writing, underlining, scratching, soiling or wetting pages or covers, as well as tearing off or rendering useless any stamps or other signs placed by the services.<\/p>\n\n\n\n<p>The loss or damage of publications implies their replacement or compensation for an amount equal to their price.<\/p>\n\n\n\n<p>Users who attempt to withdraw publications from the library without prior request will be deprived of their reader&#039;s card for a period of one year and may be subject to disciplinary proceedings.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Pesquisa, localiza\u00e7\u00e3o e uso da informa\u00e7\u00e3o Requisitar, Reservar, Renovar e Devolver","protected":false},"author":2,"featured_media":0,"parent":83,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Major","author_link":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/author\/leihla\/"},"uagb_comment_info":0,"uagb_excerpt":"Pesquisa, localiza\u00e7\u00e3o e uso da informa\u00e7\u00e3o Requisitar, Reservar, Renovar e Devolver","_links":{"self":[{"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/pages\/180"}],"collection":[{"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":44,"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/pages\/180\/revisions"}],"predecessor-version":[{"id":4556,"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/pages\/180\/revisions\/4556"}],"up":[{"embeddable":true,"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/pages\/83"}],"wp:attachment":[{"href":"https:\/\/www.iseg.ulisboa.pt\/biblioteca\/en\/wp-json\/wp\/v2\/media?parent=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}