{"id":36712,"date":"2023-03-08T00:02:53","date_gmt":"2023-03-08T00:02:53","guid":{"rendered":"https:\/\/www.iseg.ulisboa.pt\/?page_id=36712"},"modified":"2025-10-15T14:24:14","modified_gmt":"2025-10-15T14:24:14","slug":"process-and-quality-management","status":"publish","type":"page","link":"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/","title":{"rendered":"Process and Quality Management"},"content":{"rendered":"<p class=\"has-large-font-size\">ISEG promotes continuous and safe quality improvement in all activities that contribute to the pursuit of its mission. <\/p>\n\n\n\n<p>For this purpose, ISEG has implemented a structured and integrated system of quality rules and regulations, mechanisms and procedures, which is designed to orient the actions and behaviour of all those involved in ISEG's day-to-day activities (faculty, non-faculty and students), with the aim to achieve its institutional objectives.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367120\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Quality Manual<\/h3><div id=\"ac-367120\" class=\"c-accordion__content\"><div class=\"block-file-list\">\n\t<div class=\"container\">\n\t\t<div class=\"file-list\">\n\t\t\t<ul class=\"program-list\">\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/MANUAL_QUALIDADE_V20_ISEG_ULISBOA_PT.pdf\">\n                            <b>Quality Manual PT<\/b><div class=\"file_info\"> ( pdf, 1 MB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/MANUAL_QUALIDADE_V20_ISEG_ULISBOA_EN.pdf\">\n                            <b>Quality Manual EN<\/b><div class=\"file_info\"> ( pdf, 1 MB ) <\/div>                        <\/a>\n                    <\/li>\n                            <\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367121\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">The Quality Board<\/h3><div id=\"ac-367121\" class=\"c-accordion__content\"><div class=\"block-file-list\">\n\t<div class=\"container\">\n\t\t<div class=\"file-list\">\n\t\t\t<ul class=\"program-list\">\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/03\/Regulamento-SIQ-ISEG-2021.pdf\">\n                            <b>SIQ ISEG Regulation<\/b><div class=\"file_info\"> ( pdf, 215 KB ) <\/div>                        <\/a>\n                    <\/li>\n                            <\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Members of the Quality Board:<\/strong><br><\/p>\n\n\n\n<p>Prof. Joana Pais - Vice-President for Quality<br>Prof.\u00aa Gra\u00e7a Silva \u2013 Department of Management<br>Prof. Manuel Coelho \u2013 Department of Economics\u00a0\u00a0<br>Prof. L\u00edgia Amado \u2013 Department of Mathematics<br>Prof.\u00aa Sofia Bento \u2013 Department of Social Sciences<br>Jo\u00e3o Tom\u00e9 Calado - Administrator<br>Susana Anjos - SIQ-ISEG<br>Ricardo Nobre - Studies, Planning and Accreditation Division<br>Andr\u00e9 Brioso - Information Systems Department<br>C\u00e9lia Matos - Supply and Assets Department<br>Eunice Martins - Academic Services Division<br>Isa Rafael - Marketing and External Relations Manager<br>K\u00e1tia Xavier - Financial Services Department<br>Lurdes Carmo - Library Division<br>M\u00e1rcia Lameirinhas - Research and Development Department<br>Margarida Figueira - Student Support Services Division - Careers<br>Rita Jord\u00e3o - International Division<br>Gabriel Londe Medeiros -ODSs ISEG<br>In\u00eas Antunes - Master's student and AEISEG<br>M\u00e1rio Andr\u00e9 Oliveira - PhD student<br>In\u00eas Amaral - ISEG Alumni<br>Jo\u00e3o Estev\u00e3o - ISEG Alumni<br>Vitor Manuel Palmela Ramos - ISEG Alumni<br>S\u00f3nia Vieira - Business representative in the Quality area<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367122\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">ISEG Handbook<\/h3><div id=\"ac-367122\" class=\"c-accordion__content\"><div class=\"block-file-list\">\n\t<div class=\"container\">\n\t\t<div class=\"file-list\">\n\t\t\t<ul class=\"program-list\">\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/HANDBOOK-ISEG_V042.pdf\">\n                            <b>HANDBOOK-ISEG_V042<\/b><div class=\"file_info\"> ( pdf, 572 KB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/HANDBOOK-Ensino-e-Investigacao1.pdf\">\n                            <b>HANDBOOK-Teaching-and-Research1<\/b><div class=\"file_info\"> ( pdf, 672 KB ) <\/div>                        <\/a>\n                    <\/li>\n                            <\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367123\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Activity Reports<\/h3><div id=\"ac-367123\" class=\"c-accordion__content\"><div class=\"block-file-list\">\n\t<div class=\"container\">\n\t\t<div class=\"file-list\">\n\t\t\t<ul class=\"program-list\">\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/04\/Relatorio-de-Atividade-ISEG-2021.pdf\">\n                            <b>ISEG Activity Report 2021<\/b><div class=\"file_info\"> ( pdf, 4 MB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/RELATRIO-DE-ACTIVIDADES-ISEG_2020_Maio2021-resumido-completo.pdf\">\n                            <b>ISEG\u2019s Activity Report, 2020<\/b><div class=\"file_info\"> ( pdf, 5 MB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/RELATRIO-DE-ACTIVIDADES-ISEG_2019_Maio2020_completo-resumido.pdf\">\n                            <b>ISEG Activity Report, 2019<\/b><div class=\"file_info\"> ( pdf, 4 MB ) <\/div>                        <\/a>\n                    <\/li>\n                            <\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367124\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Activity Plans<\/h3><div id=\"ac-367124\" class=\"c-accordion__content\"><div class=\"block-file-list\">\n\t<div class=\"container\">\n\t\t<div class=\"file-list\">\n\t\t\t<ul class=\"program-list\">\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/PLANO-DE-ACTIVIDADES-ISEG-2025_set24_vfinal.pdf\">\n                            <b>ISEG Activity Plan 2025<\/b><div class=\"file_info\"> ( pdf, 1 MB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/PLANO-DE-ACTIVIDADES-ISEG-2024-vagosto23.pdf\">\n                            <b>ISEG Activity Plan 2024<\/b><div class=\"file_info\"> ( pdf, 942 KB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/04\/Plano-de-Atividade-ISEG-2023.pdf\">\n                            <b>ISEG Activity Plan 2023<\/b><div class=\"file_info\"> ( pdf, 1 MB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/PLANO-DE-ACTIVIDADES-ISEG-2022-vprov-jul-2021.pdf\">\n                            <b>ISEG Activity Plan, 2022<\/b><div class=\"file_info\"> ( pdf, 1,008 KB ) <\/div>                        <\/a>\n                    <\/li>\n                                    <li>\n                        <a target=\"_blank\" href=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2023\/01\/PLANO-DE-ACTIVIDADES-ISEG-2021-vfinal-resumida.pdf\">\n                            <b>ISEG Activity Plan, 2021<\/b><div class=\"file_info\"> ( pdf, 827 KB ) <\/div>                        <\/a>\n                    <\/li>\n                            <\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h3 id=\"at-367125\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">Internal Documents<\/h3><div id=\"ac-367125\" class=\"c-accordion__content\">\n<p>To consult the Quality Planning, Processes and Audits documents, log in to the private area, which is only accessible to members of faculty and non-faculty staff. <\/p>\n\n\n\n<p class=\"button w-button\"><a href=\"https:\/\/phdisegutl.sharepoint.com\/:f:\/r\/sites\/iseg-interno\/Documentos%20Partilhados\/GPQ\" target=\"_blank\" rel=\"noreferrer noopener\">Reserved Area<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"block-featured-news\">\n\t<div class=\"container\">\n\t\t<div class=\"block-header\">\n\t\t\t<h2 class=\"has-iseg-red-color\">News<\/h2>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"block-3-articles\">\n\t\t\t\n\t\t\t\t<div class=\"news-card\">\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2023\/12\/iseg-obtains-environmental-management-certification-and-maintains-quality-management-system-certification\/\" class=\"news-card__image\">\n\t\t<img decoding=\"async\" src=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/11\/ISEG-HomePage.png\" class=\"image-cover wp-post-image\" alt=\"\" srcset=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/11\/ISEG-HomePage.png 2005w, https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/11\/ISEG-HomePage-300x108.png 300w, https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/11\/ISEG-HomePage-1536x555.png 1536w\" sizes=\"(max-width: 2005px) 100vw, 2005px\" \/>\t<\/a>\n\t<div class=\"news-card__type\">Others<\/div>\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2023\/12\/iseg-obtains-environmental-management-certification-and-maintains-quality-management-system-certification\/\" class=\"news-card__title\">ISEG obtains Environmental Management certification and retains its Quality Management System certification<\/a>\n\t<div class=\"post-date\">06-12-2023<\/div>\n<\/div>\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"news-card\">\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2022\/06\/audit-external-2022\/\" class=\"news-card__image\">\n\t\t<img decoding=\"async\" src=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/06\/Auditoria.jpg\" class=\"image-cover wp-post-image\" alt=\"\" srcset=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/06\/Auditoria.jpg 1254w, https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/06\/Auditoria-300x200.jpg 300w\" sizes=\"(max-width: 1254px) 100vw, 1254px\" \/>\t<\/a>\n\t<div class=\"news-card__type\"><\/div>\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2022\/06\/audit-external-2022\/\" class=\"news-card__title\">External Audit 2022<\/a>\n\t<div class=\"post-date\">22-06-2022<\/div>\n<\/div>\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"news-card\">\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2022\/03\/a3es-certifies-isegs-internal-quality-assurance-system-2\/\" class=\"news-card__image\">\n\t\t<img decoding=\"async\" src=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/03\/A3ES.jpg\" class=\"image-cover wp-post-image\" alt=\"\" srcset=\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/03\/A3ES.jpg 1200w, https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2022\/03\/A3ES-300x158.jpg 300w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t<\/a>\n\t<div class=\"news-card__type\">Others<\/div>\n\t<a href=\"https:\/\/www.iseg.ulisboa.pt\/en\/2022\/03\/a3es-certifies-isegs-internal-quality-assurance-system-2\/\" class=\"news-card__title\">A3ES certifies ISEG&#039;s Internal Quality Assurance System<\/a>\n\t<div class=\"post-date\">22-03-2022<\/div>\n<\/div>\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"ISEG promotes continuous and safe quality improvement in all activities that contribute to the pursuit and fulfillment of its mission. To this end, it has implemented a system [...]","protected":false},"author":5,"featured_media":6080,"parent":176,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gest\u00e3o de Processos e da Qualidade - ISEG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/\",\"url\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/\",\"name\":\"Gest\u00e3o de Processos e da Qualidade - ISEG\",\"isPartOf\":{\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2021\/01\/quelhas-1.jpg\",\"datePublished\":\"2023-03-08T00:02:53+00:00\",\"dateModified\":\"2025-10-15T14:24:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/#primaryimage\",\"url\":\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2021\/01\/quelhas-1.jpg\",\"contentUrl\":\"https:\/\/www.iseg.ulisboa.pt\/wp-content\/uploads\/2021\/01\/quelhas-1.jpg\",\"width\":1450,\"height\":725},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/about\/process-and-quality-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.iseg.ulisboa.pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sobre\",\"item\":\"https:\/\/www.iseg.ulisboa.pt\/sobre\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Gest\u00e3o de Processos e da Qualidade\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.iseg.ulisboa.pt\/en\/#website\",\"url\":\"https:\/\/www.iseg.ulisboa.pt\/en\/\",\"name\":\"ISEG\",\"description\":\"Lisbon School of Economics &amp; 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