{"id":37275,"date":"2023-03-18T16:30:10","date_gmt":"2023-03-18T16:30:10","guid":{"rendered":"https:\/\/www.iseg.ulisboa.pt\/?page_id=37275"},"modified":"2024-01-26T14:58:27","modified_gmt":"2024-01-26T14:58:27","slug":"student-ombudsman","status":"publish","type":"page","link":"https:\/\/www.iseg.ulisboa.pt\/en\/to-study-2\/student-services\/student-ombudsman\/","title":{"rendered":"Student Ombudsman"},"content":{"rendered":"

Welcome to the Student Ombudsman<\/strong><\/em><\/p>\n\n\n\n

Welcome to the Student Ombudsman, a mission that I embrace with great pride and sense of responsibility, promising to do my best to defend and promote the rights and legitimate interests of all students enrolled at ISEG, in an integral and independent way, promoting mechanisms of integration in the academic community.<\/p>\n\n\n\n

The function of provider comes from the 19th century and, in a very brief way and only and solely as a curiosity, the function appeared in 1809, in the Scandinavian countries, with the designation of ombudsman<\/em>, to designate a Parliamentary Ombudsman, responsible for mediating and trying to resolve the population's complaints to the government. the term of ombudsman<\/em>, “ombuds<\/em>\u201d (representative) and \u201cman<\/em>\u201d (man), is an expression of Swedish origin that means \u201crepresentative of the citizen\u201d or \u201cperson who acts on behalf of another\u201d. In the United States, the role of ombudsman<\/em> emerged in the 1960s. In Brazil, the position has existed since 1989, when the well-known newspaper, Folha de S. Paulo, published the first section of its ombudsman<\/em>, who would be responsible for being the spokesperson for the readers, resolving and transmitting their complaints to the newspaper. In companies the ombudsman <\/em>is often linked to the Legal Services department.<\/p>\n\n\n\n

The role of Ombudsman assumes very different names in different countries, as can be seen: \u201combudsman\u201d of Nordic roots, \u201cdefender\u201d for the Spanish and Italians, \u201cmediator\u201d for the French, and \u201combudsman\u201d for the Brazilians.<\/p>\n\n\n\n

At the School, the Student Ombudsman is responsible for listening to students and for mediating with the various strata of academia - administrative, scientific, and pedagogical. That is to say, the role is to listen carefully and, as much as possible, to seek solutions, come up with recommendations, and act as a mediator in conflicts.<\/p>\n\n\n\n

This is my commitment to you.<\/p>\n\n\n\n

You can always count on me to listen and be by your side to find solutions together.<\/p>\n\n\n\n

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Filomena Ferreira<\/strong>
Student Provider
Independence, impartiality, integrity and informality<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\n \"Email\"\n

\n Email <\/h3>\n \n provedoria-aluno@iseg.ulisboa.pt <\/a>\n <\/div>\n
\n \"Phone\"\n

\n Telephone <\/h3>\n (+351) 213 922 707<\/a>\n <\/div>\n
\n \"Clock\"\n

\n Opening Hours <\/h3>\n Wednesday: 3:00 pm to 6:00 pm*
\r\nThursdays: 11:00 am to 1:00 pm* <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

*Subject to appointment<\/p>\n\n\n\n

Useful Documents<\/h4>\n\n\n
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