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Municipal Consumer Information Centres  National Convention

02 Dec from 09:45 to 16:30
Auditório CGD, Quelhas
2nd of December, 2014
ISEG | CGD Auditorium | Quelhas building
 
Programme
 
09.45      
Reception of participants
 
10.00       Opening Session
                Sub-Secretary of State, Dr. Leonardo Mathias
Dr. João Paulo Calado, ISEG
 
10.30       Highlights of the Consumers Rights Movement
                Dr. Teresa Moreira, Department for the Consumer
 
10.50      
Consumer Debt
                Dr. João Paulo Calado, Consumer Debt Help Desk
 
11.15      
Mortgages – Contracting, Reimbursement and Renegotiating
Dr. Fernanda Matias and Dr. João Ramiro Santos, Bank of Portugal
Alterations to the Extraordinary Regime for Mortgage Default
Dr. Pedro Dias, Bank of Portugal
 
12.00      
Debate
 
12.30      
Lunch break        
 
14.00      
Electronic Communication – Protection of Consumer Rights
                 Dr. Iris Pita, National Regulator for Communication
 
14.30      
Basic Public Services in the light of the liberalisation of the energy market
                Dr. Eugénia Alves, National Regulator for Energy
 
15.00      
Economic Regulation of Water and Residues
                Dr. Alexandra Gonçalves da Cunha, National Regulator for Water and Residues
 
15.30      
On-line contracts – New rules
                Dr. Ana Catarina Fonseca, Chairwoman of the Department for the Consumer
 
16.00      
Debate
 
16.30      
Closing Session