2011
Castro, L. M., Montoro-Sanchez, A., Ortiz-De-Urbina-Criado, M. (2011). "Innovation in services industries: current and future trends", Service Industries Journal, 31(1) pp. 7-20,( Click here )
Gonçalves, F.R:, Gonçalves, V. (2011). "The Role of the Alliance Management Capability", Service Industries Journal, 31:12, pp 1961-1978. ( Click here )
Proença, J., Rodrigues, M. (2011). "A comparison of users and non-users of banking self-service technology in Portugal", Managing Service Quality, 21 (2): 192-210.( Click here )
Proença, J. (2011) "Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers", International Review on Public and Nonprofit Marketing DOI 10.1007/s12208-011-0071-z. (ISSN 1865-1984, ISSN: 1865-1992/electronic version).( Click here )
Kannan, P. and Proença, J. (2011). "Design of Service Systems under Variability: Research Issues", Information Systems and e-Business Management, Springer, 8, 1-11. ( Click here )