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2011 Link


Castro, L. M., Montoro-Sanchez, A., Ortiz-De-Urbina-Criado, M. (2011). "Innovation in services industries: current and future trends",  Service Industries Journal, 31(1) pp. 7-20,(  Click here )


Gonçalves, F.R:,  Gonçalves, V. (2011). "The Role of the Alliance Management Capability",  Service Industries Journal, 31:12, pp 1961-1978. (  Click here ) 


Proença, J., Rodrigues, M. (2011). "A comparison of users and non-users of banking self-service technology in Portugal",  Managing Service Quality, 21 (2): 192-210.(  Click here )


Proença, J. (2011) "Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers",  International Review on Public and Nonprofit Marketing DOI 10.1007/s12208-011-0071-z. (ISSN 1865-1984, ISSN: 1865-1992/electronic version).(  Click here ) 


Kannan, P. and  Proença, J. (2011). "Design of Service Systems under Variability: Research Issues",  Information Systems and e-Business Management, Springer, 8, 1-11. (  Click here )