Gestão da Qualidade (1 º Sem 2020/2021)

GEI (Gestão e Estratégia Industrial)

Bibliografia

Principal

• . ., [1] Evans, J.R. & Lindsay, W.M. (2019). Managing for quality and performance excellence (11th ed.), Minneapolis: South-West Cengage Learning. , [2] Foster, S. T. (2017). Managing Quality ? Integrating the Supply Chain (6th ed.). Boston, MA: Pearson Education., .

Secundária

• [4] Pyzdek, T. & Keller, P. A. (2019). The Six Sigma Handbook - A Complete Guide for Green Belts, Black Belts and Managers at All Levels (5th ed.). New York: McGraw-Hill Education., [3] Besterfield, D.H (2014). Quality Improvement (9th Edition). Edinburgh Gate: Pearson Education Limited., [5] EFQM (2013): EFQM model for business excellence. Brussels: European Foundation for Quality. , .