Gestão da Qualidade (1 º Sem 2017/2018)

Bibliografia

., [1] Foster, S. T. (2017). Managing Quality ? Integrating the Supply Chain, 6th edition, Pearson Prentice Hall Inc., Upper Saddle River, New Jersey [2] Besterfield, D.H (2014). Quality Improvement, 9th Edition, Prentice Hall Inc. [3] EFQM (2013): EFQM model for business excellence. Brussels: European Foundation for Quality. [4] Recent scientific articles published in the quality management area (selected at the beginning of the semester) , ., .

., [5] Goetsch, D.L. & Stanley, D. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality, 8th Edition, Prentice Hall Hall Inc. [6] Pyzdek, Thomas (2002). The Six Sigma Handbook- Revised and Expanded, 2nd edition, McGraw Hill. , ., .