Gestão da Qualidade (1 º Sem 2019/2020)

ECO , ECN , FIN , GES , MNG , MAEG

Bibliografia

Principal

• Smith, G. M., Statistical Process Control and Quality Improvement (5th ed.), Smith, G. M. (2004). Statistical Process Control and Quality Improvement (5th ed.). Upper Saddle River, New Jersey: Pearson Prentice Hall Inc., 2004
• Foster, S. T., Managing Quality ? Integrating the Supply Chain (4th ed.), Foster, S. T. (2013). Managing Quality ? Integrating the Supply Chain (4th ed.). Upper Saddle River, New Jersey: Pearson Prentice Hall Inc., 2013

Secundária

• Goetsch, D. L. & Davis, S. B., Quality Management for Organizational Excellence: Introduction to Total Quality (6th ed.), Goetsch, D. L. & Davis, S. B. (2010). Quality Management for Organizational Excellence: Introduction to Total Quality (6th ed.). Upper Saddle River, New Jersey: Pearson Prentice Hall Inc., 2010