With the aim of promoting the best use and performance of the information systems of the organizations in which it is involved, IDEFE / ISEG proposes the
Specialization Course in Efficiency and Quality of Information Systemswhich is preparation for certification
ITIL Foundation.
This course is aimed at Information Systems Professionals and Business Managers determined to improve the quality and efficiency of organizational information systems. Its objective is to prepare participants, as business managers or professionals in the function, to structure Information Systems in such a way that:
Support the organization's objectives and strategy.
Develop their business by applying quality management methodologies, improving it in a sustainable way.
Increase your effectiveness and efficiency while keeping costs optimized.
Course content:
The IT Service Management professional and ITIL as his best practice.
Creating and determining value throughout the Service Life Cycle.
Definitions, principles, models and conflicting forces of Service Management.
Service Management Processes and how they fit into the Life Cycle.
Functions and roles to be played.
Process integration and automation.
▪ ITIL, qualification scheme.
Includes "Polar Star Group" simulation game.
Prerequisite:
Average command of the English language
Calendar:
July 12, 13, 14, 19, 20, 21, 26 and 27 (review and preparation day for the ITIL Foundation certification exam), after work hours (18h00 to 22h30)
Price:
950,00 €
Includes teaching material and book "Foundations of ITIL Service Management Based on ITIL V3", access to the ISEG park, certificate of attendance (with attendance of 75% of the modules) and diploma (only with option for Certification).
The exam leading to the ITIL Foundation certification costs 150 euros.
+Information
For more details of the course go to:
www.idefe.ptor contact us on 213 925 888/9 or 213 958 274, or at
idefe@iseg.utl.pt.
