Publications & Citations
Journal article
| Year | Title / Publication | Link |
|---|---|---|
| 2026 | The Embodiment of Vulnerability: How Consumers Judge Empathy Gaps in Artificial Intelligence‐Driven Healthcare Psychology and Marketing |
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| 2026 | AI-Enabled Digital Health Promotion and Prevention: Computational Literature Review JMIR AI |
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| 2025 | The feeling skills gap: the role of empathy in voice-driven AI for service recovery Journal of Business Research |
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Proceedings from scholarly meetings
| Year | Title / Publication | Link |
|---|---|---|
| 2025 | Artificial Intelligence in Health Promotion: A Framework and Research Agenda. Zaragoza University |
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| 2025 | Innovating Healthcare Services with Conversational AI: the Role of Empathy and Vulnerability in Patient Satisfaction Burgundy School of Business, Dijon, France |
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Teaching
2026/2027
| Semester | Course | Degree | Coordinator |
|---|---|---|---|
| 2º | Operational Marketing | Licenciatura Bolonha em Management - Management2025, Licenciatura Bolonha em Economics - Economics, Licenciatura Bolonha em Finance - Finance2025 | No |
| 1º | Strategic Marketing | Licenciatura Bolonha em Management - Management2025, Licenciatura Bolonha em Economics - Economics | No |